IMPORTANT

360 Degree Unboxing Video: To facilitate a smooth exchange process, we require customers to create a 360-degree unboxing video of the received product. This video should be shared within 2 days of the delivery. This step helps us understand the condition of the product at the time of unboxing.

No Return/Exchange for Perfect Orders: If the product you receive is exactly as per your order and in perfect condition, we do not accept returns or exchanges. We aim to deliver products that meet your expectations from the start. NO REFUND ONLY EXCHANGE

FOLLOW US ON INSTAGRAM

Mercy is a lifestyle movement inspired by the one who is adventurous, bold, intelligent, effortlessly flawless and committed to excellence in everything that you do.

Follow Us

Collapsible content

PRIVACY POLICY

1. Information We Collect:

  • Personal Information: We collect personal details such as name, email, shipping address, and payment information when you make a purchase or create an account.
  • Usage Data: We collect data on how you interact with our website, including IP address, browser type, and browsing history.

2. How We Use Your Information:

  • Order Processing: To fulfill and deliver your orders.
  • Customer Service: To respond to your inquiries and provide support.
  • Marketing: To send you promotional offers and updates, if you opt-in to receive them.
  • Improvement: To analyze website usage and improve our services.

3. Sharing Your Information:

  • Service Providers: We may share your information with trusted third-party service providers for payment processing, shipping, and email marketing.
  • Legal Compliance: We may disclose your information if required by law or to protect our rights.

4. Data Security:

  • We implement security measures to protect your personal information from unauthorized access or disclosure. However, no online transmission is completely secure.

5. Your Rights:

  • Access and Update: You can access and update your personal information through your account settings.
  • Opt-Out: You can opt-out of marketing communications at any time by following the unsubscribe link in our emails.

6. Cookies:

  • We use cookies to enhance your browsing experience and analyze site traffic. You can control cookies through your browser settings.

7. Changes to This Policy:

  • We may update this policy occasionally. Any changes will be posted on this page with an updated effective date.

8. Contact Us:

  • If you have any questions about this Privacy Policy, please contact us at mercyclassix@gmail.com

Collapsible row

TERMS AND CONDITIONS

1. Introduction:

  • Welcome to Mercy. By accessing or using our website, you agree to comply with these Terms and Conditions.

2. Orders:

  • Product Availability: All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.
  • Pricing: Prices are listed in rupees. We reserve the right to change prices without notice.
  • Order Confirmation: An order confirmation will be sent via email once your purchase is complete. We reserve the right to cancel any order due to errors, fraud, or other issues.

3. Shipping and Delivery:

  • Shipping: We ship to selected locations. Shipping times and costs will vary based on your location and order size.
  • Delivery: Estimated delivery dates are provided at checkout. We are not responsible for delays caused by couriers or customs.

4. Returns and Exchanges:

  • Eligibility: Items must be returned within 7 days of receipt, unused, and in original packaging.
  • Process: Contact us at mercyclassix@gmail.com to initiate a return or exchange. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
  • Refunds: Refunds will be issued to the original payment method once the return is processed.

5. Payment:

  • Methods: We accept major credit cards, PayPal, and other payment methods as indicated at checkout.
  • Security: All transactions are processed securely. We do not store your payment information.

6. Intellectual Property:

  • All content on this website, including images, text, and designs, is the property of Mercy and is protected by copyright and trademark laws. You may not use any content without our express permission.

7. Limitation of Liability:

  • Mercy is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.

8. Governing Law:

  • These Terms and Conditions are governed by and construed in accordance with the law.

9. Changes to Terms:

  • We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us:

  • If you have any questions about these Terms and Conditions, please contact us at mercyclassix@gmail.com .

RETURN AND REFUND POLICY

No Return/Exchange for Perfect Orders: If the product you receive is exactly as per your order and in perfect condition, we do not accept returns or exchanges. We aim to deliver products that meet your expectations from the start. NO REFUND ONLY EXCHANGE

Contact form